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The CDSA has responsibilities as a regulator to receive and respond to the complaints about a dentist or dental practice.

If you have concerns or a complaint about treatment or services you received from a dentist or would like to know more about the complaint process, please contact the CDSA Professional Conduct Department by phone: 1-833-576-8899.

Making a formal complaint to the CDSA

If you make a formal complaint to the CDSA about the conduct of a dentist or quality of care, your complaint must:

  • be in writing
  • be signed by you
  • provide the name of the dentist you are complaining about
  • include enough detail about the nature of your complaint so the dentist is able to respond to the complaint, such as what happened, when it happened and where it happened
  • list your contact information including your mailing address, email address and phone number
  • be sent by mail, fax or email to the CDSA

By mail:
College of Dental Surgeons of Alberta
Attention: Complaints Director
402 – 7609 109 ST NW
Edmonton, Alberta T6G 1C3

By Fax:

By email:
c/o Complaints Director
Ensure a signed letter of complaint is attached

What the CDSA Does Not Do

The CDSA does not:

  • act on complaints about your third party provider (insurer)
  • act on complaints of former regulated members of the CDSA, if two years have passed since their registration halted
  • provide legal services to patients or dentists
  • act as a patient advocate or an advocate for complainants or dentists
  • represent third party providers or insurers
  • provide referrals or recommend dentists
  • fund or refund dental treatment
  • provide copies of dental records. You must request this information directly from the dental office
  • respond to complaints about denturists, dental hygienists, or dental assistants, as these professionals are regulated by their own colleges and complaints must be sent to those colleges, not the CDSA