The CDSA has responsibilities as a regulator to receive and respond to the complaints about a dentist or dental practice.
If you have concerns or a complaint about treatment or services you received from a dentist or would like to know more about the complaint process, please contact the CDSA Professional Conduct Department by phone: 1-833-576-8899.
Making a formal complaint to the CDSA
If you make a formal complaint to the CDSA about the conduct of a dentist or quality of care, your complaint must:
- be in writing
- be signed by you
- provide the name of the dentist you are complaining about
- include enough detail about the nature of your complaint so the dentist is able to respond to the complaint, such as what happened, when it happened and where it happened
- list your contact information including your mailing address, email address and phone number
- be sent by mail, fax or email to the CDSA
By mail:
College of Dental Surgeons of Alberta
Attention: Complaints Director
402 – 7609 109 ST NW
Edmonton, Alberta T6G 1C3
By Fax:
1-780-433-4864
By email:
PCD@cdsab.ca
c/o Complaints Director
Ensure a signed letter of complaint is attached
What the CDSA Does Not Do
The CDSA does not:
- act on complaints about your third party provider (insurer)
- act on complaints of former regulated members of the CDSA, if two years have passed since their registration halted
- provide legal services to patients or dentists
- act as a patient advocate or an advocate for complainants or dentists
- represent third party providers or insurers
- provide referrals or recommend dentists
- fund or refund dental treatment
- provide copies of dental records. You must request this information directly from the dental office
- respond to complaints about denturists, dental hygienists, or dental assistants, as these professionals are regulated by their own colleges and complaints must be sent to those colleges, not the CDSA