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The CDSA provides a fair process to resolve a complaint about a dentist. The complaints process is designed to open the lines of communication between a dentist and patient to help find solutions. We encourage you to make every effort to resolve your concern directly with the dentist involved before making a complaint to the CDSA. Do not delay treatment because you are waiting for the outcome of a complaint. Resolution is a voluntary process.

The CDSA is governed by the Health Professions Act (HPA).