Any person can write to the CDSA to complain about their experience with a dentist. This is the law in Alberta as established by Part 4 of the Health Professions Act (HPA). The CDSA has been governed by the HPA since December 31, 2001 and now, almost all health professionals in Alberta are regulated by the Health Professions Act.
If the Complaints Director receives a complaint about a dentist, they will notify the dentist and the person making the complaint about the steps to be taken with respect to the complaint.
Please refer to the Complaint FAQs for more information. Please call the Complaints Director at 780-432-1012 if you have any questions.
Resources and Guides
Understanding the Complaints Process
Membership Guide for Hearings and Decisions
Guide for Members About Complaint Processing
Jurisdiction of the Complaints Director after a complaint is received Health Professions Act Section 55
Business Arrangements Health Professions Act Section 97 Part 5
Hearing Tribunal ADA&C Bylaw 19